Our priority is, of course, the safety of all staff, clients and other business contacts.

We consider maintaining communications with clients as essential during a period of such financial uncertainty.

Consequently we are taking the following actions:

  • We will proceed with those meetings scheduled in our office up until Friday 20th March except where we have been able to rearrange them to on-line or telephone based reviews. We will be washing hands of course as well as wiping down door handles and the meeting room table with alcohol based cleaner between meetings.
  • All meetings from the 23rd March will be conducted in one of the following ways:
    • In preference via video link using one of the following platforms.
      • Skype, Facetime, WhatsApp or Messenger
    • For clients who are unable to use any of the above we will conduct the meeting via telephone.
  • We will not be taking on any new clients until after the crisis and booked meetings with prospective clients have been cancelled or postponed. This is because we need at least one face to face meeting for client due diligence and significant amounts of paperwork needs to exchange hands.
  • Our priority will to pay all due care and attention to client’s existing investments ensuring that they remain suitable to meet needs and objectives and to be able to instruct, on-line any changes that are needed.
  • We will be keeping investment changes to the minimum that we consider necessary for suitability reasons.
  • We will use email for all written communication and attachments will be kept to the minimum.
  • In most cases clients can make additional investments during this period using BACS where this can be facilitated by their Platform.
  • We will also make sure that we are contactable to discuss any concerns or issues that clients may have.
  • With these measures in place we are hopeful that we can carry on providing our services even if we need to self-isolate at home.

Barry Williams

Regency IFA

17th March 2020